Covid-19
The safety and well-being of our team members and customers is at the forefront of what we do. In this time of uncertainty and concern, I want you to know that we are doing everything possible to ensure our team members and customers are safe. On Monday, March 15, 2020 our office staff started working remotely so that we can minimize exposure and contact for them and others. In addition to this, we have implemented specific guidelines to our in-field team members to ensure that they also are as safe as possible. I want to share with you what we are doing:
- Our call center began phone screening all customers to reduce the likelihood of any employees servicing the home where someone is sick or has been traveling out of the country.
- Any employee who is sick or has symptoms will stay home from work to prevent exposure to others.
- We have sanitizing spray and wipes and our team is instructed to use these where they feel it’s needed and to wash their hands frequently.
- We have provided latex gloves and masks for all field personnel. The intention of this is that every field employee will wear gloves on every service call and change them out after each home visit.
- We have instructed our employees to not shake customers or other employees’ hands and avoid all physical contact with others.
- We have communicated not to have customers or anyone else handle our employee’s iPads and phones. We want all the field personnel to obtain each customer’s consent to initial for them on the iPads and phones. Our team member will notate that each customer gave consent for them to initial on their behalf in the invoice details.
Again, we do not want to put anyone in an unsafe or unhealthy situation. If any employees feel unsafe entering a home, we have asked them to call their supervisor. Thank you for your patience and understanding as we all navigate through uncertain times. If you have any questions, concerns or suggestions regarding our plan, please reach out to us.
Sincerely,
Jeremy And Stephanie
Owners of Dean’s Home Services
Sidebar
*Contact Dean's for offer details. Not valid with any other promotions.
*Must purchase both tankless water heater and water softener to qualify. Not valid with any other offer.
*Valid for one-time use. Not valid with any other offer. $49 for attempt to restore flow to main sewer line. No charge if attempt is unsuccessful.
*Not valid with any other offer.
Coupon Popup
We pride ourselves on being a female- and minority-owned company that's served the Twin Cities since 1996.
We pride ourselves on being a female- and minority-owned company that's served the Twin Cities since 1996.
Our customer service is backed by our family values. When you work with us, you'll be treated like a member of the Dean's family!
Our customer service is backed by our family values. When you work with us, you'll be treated like a member of the Dean's family!
From HVAC to plumbing to electrical, our team has the experience to do it all! For jobs big and small, we'll get it done right.
From HVAC to plumbing to electrical, our team has the experience to do it all! For jobs big and small, we'll get it done right.
Our team puts customers first in everything that we do. We'll work tirelessly to ensure you're satisfied with our service!
Our team puts customers first in everything that we do. We'll work tirelessly to ensure you're satisfied with our service!
We believe in being the best, so we only work with the best! All of our professionals provide top-quality workmanship.
We believe in being the best, so we only work with the best! All of our professionals provide top-quality workmanship.
When we arrive at your home, we'll always be dressed professionally with a smile on our faces and ready to get to work.
When we arrive at your home, we'll always be dressed professionally with a smile on our faces and ready to get to work.
At Dean’s Home Services, we have over 100 years of combined experience in each of our service lines, so we know what we’re talking about. Let us share our knowledge with you through the helpful tips, tricks, and advice found in our blog!