Customer Care Professional
Customer Care Professional
Responsibilities:
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
- Other fun administrative activities.
- Dispatch jobs to technicians.
- Make outbound calls to customers.
- Execute a minimum of 20 touches per hour.
- Assist in filling the dispatch board with jobs for our technicians via booking service calls or Dean’s Club evaluations.
- Input data in system accurately.
- Occasionally being On-Call Any other items that may be assigned by the Customer Service Manager.
Join our GROWING team!
We strive to create a place of employment that respects a work/life balance for all of our employees. We work hard and we play hard! We offer a fun and exciting working environment that respects you as an individual.
Besides the ability to work with the highest trained Service Professionals in the industry, we offer a competitive benefits package including a 7% 401k match, incredible vacation time, paid holidays, training opportunities, amazing managers, ongoing training to increase your skills, and the ability to grow into other opportunities within the company.
Our employees enjoy 100% employer paid health and dental premiums for you and your family! We are also very centrally located within the metro area so no long commutes to and from work!
Sidebar
*Contact Dean's for offer details. Not valid with any other promotions.
*Must purchase both tankless water heater and water softener to qualify. Not valid with any other offer.
*Valid for one-time use. Not valid with any other offer. $49 for attempt to restore flow to main sewer line. No charge if attempt is unsuccessful.
*Not valid with any other offer.
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We pride ourselves on being a female- and minority-owned company that's served the Twin Cities since 1996.
We pride ourselves on being a female- and minority-owned company that's served the Twin Cities since 1996.
Our customer service is backed by our family values. When you work with us, you'll be treated like a member of the Dean's family!
Our customer service is backed by our family values. When you work with us, you'll be treated like a member of the Dean's family!
From HVAC to plumbing to electrical, our team has the experience to do it all! For jobs big and small, we'll get it done right.
From HVAC to plumbing to electrical, our team has the experience to do it all! For jobs big and small, we'll get it done right.
Our team puts customers first in everything that we do. We'll work tirelessly to ensure you're satisfied with our service!
Our team puts customers first in everything that we do. We'll work tirelessly to ensure you're satisfied with our service!
We believe in being the best, so we only work with the best! All of our professionals provide top-quality workmanship.
We believe in being the best, so we only work with the best! All of our professionals provide top-quality workmanship.
When we arrive at your home, we'll always be dressed professionally with a smile on our faces and ready to get to work.
When we arrive at your home, we'll always be dressed professionally with a smile on our faces and ready to get to work.
At Dean’s Home Services, we have over 100 years of combined experience in each of our service lines, so we know what we’re talking about. Let us share our knowledge with you through the helpful tips, tricks, and advice found in our blog!